FAQ » WildBlue FAQ's
Services and Prices
What does WildBlue cost?
If I sign up for WildBlue service, can I keep my AOL account?
Do you limit heavy bandwith users?
What types of email options do I get with my WildBlue account?
Do I get web space with my WildBlue account?
Do I get dial-up service with my WildBlue account?
If I have WildBlue, do I need an additional account with an Internet Service Provider (ISP)?
Do you offer a limited time warranty on the equipment?
What does WildBlue cost?
The WildBlue equipment price is $299.00 (MSRP) and professional installation is $179.95 plus tax (where applicable). Check for current promotion and special offers.
We offer a variety of service packages, including a Value Service at $49.95 per month. Learn more about the packages and prices we offer for your home and small office.
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If I sign up for WildBlue service, can I keep my AOL account?
Yes, if you prefer. You can use WildBlue for high-speed broadband Internet access and keep your AOL service if, for example, you want to retain your current email account. You will need to pay a separate fee directly to AOL beyond your monthly WildBlue fee. Please contact AOL directly for more information.
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Do you limit heavy bandwith users?
As is standard with other ISP's, WildBlue ensures that its service operates at optimum speeds for all of its customers. Since WildBlue is a shared network, we have a Fair Access Policy to ensure that extraordinary usage by a few customers doesn't negatively affect the normal usage of other customers. For the vast majority of users, the Fair Access Policy has no effect on their usage. For a few very heavy bandwith users, the system may restrict their bandwidth and therefore their speed.
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What types of email options do I get with my WildBlue account?
WildBlue offers an advances sute of Internet services including the commonly used POP3 (ie. Outlook or Outlook Express) and web-based email options. WildBlue customers will receive between 5 and 10 email addresses (each with at least 25 MB capacity depending onthe package chosen). More email addresses and additional capacity are available for a minimal extra charge.
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Do I get web space with my WildBlue account?
Yes. WildBlue provides customers with between 10 and 20 MB of web space as part of their Wildblue service package. The exact storage space depends on which package you choose to buy.
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Do I get dial-up service with my WildBlue account?
Yes. WildBlue includes a remote-access dial-up service to its WildBlue Pro Pak customers, allowing customers to access their email when they are not at home or out of the office. If you are a Value or Select Pak customer, dial-up service costs $7.95/month. Instructions for remote access will be included with your installation.
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If I have WildBlue, do I need an additional account with an Internet Service Provider (ISP)?
No. The WildBlue service includes all key ISP features like email, web space, etc. If you prefer, you can continue to use your current ISP for email and use the WildBlue service for your broadband internet access. See your current ISP for details as separate ISP charges may apply.
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Do you offer a limited time warranty on the equipment?
Yes. You will receive a 90 day labor and 12 months parts limited warranty on all equipment at no charge when you become a customer.
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